Pool Closing

2025 CLOSING INFORMATION & PRICING

Thank you for taking the time to carefully review this information for a seamless closing experience. Unfortunately, we cannot accommodate a specific time/date request, nor will we be able to tell you at what time the crew will arrive. Please book early as space is limited! We do require a $250 deposit to complete the booking. Please Note: Deposits will be forfeited if bookings are cancelled within 30 days of the scheduled closing week.

Every pool is different and we are unable to guess as to how long each closing will take. It is not necessary for you to be at home while our crew closes your pool; however, please ensure that any pets are inside and you have picked up after your pets. Please also ensure that you mark your closing week on your calendar and that we have a valid email/ daytime telephone number for you. We will contact you with a reminder and date the Friday before at the contact information provided. If you haven’t heard from us, please check your junk mail folder and/ or voicemail. It is your responsibility to follow up and ensure that you are prepared for our arrival.We understand that the weather can be unpredictable and that you may want to change your pre-booked closing. We will do our best to accommodate any requests; however, changes will be accommodated only if space is available the week you’re requesting. Should you wish to cancel your prebooked closing, we require a minimum of 14 days notice, refunds will be issued for the difference between an open only and the package price paid plus any additional services prepaid. Bookings cancelled within 14 days of your scheduled closing are subject to a refund as described above less a $229.00+HST cancellation fee.

• Please ensure crews have access to your pool ( gate unlocked or code provided ), all pool equipment is left out and a water supply (garden hose) is available. If access is restricted or equipment isn’t available, we will reschedule your opening crew at the first availability and a fee of $229.00 + HST will apply.
• Any pool features present (waterfalls, deck jets, second skimmers etc…), not included in your booking form will be included in the closing service and additional charges will apply.
• Please ensure that your pool is clean and the water balanced the week prior to your closing. Pool vacuuming is not included in your closing package. If you would like to schedule this prior to your closing, please call our office to book. Should your pool have excessive leaves and debris, we will vacuum and bill $229.00 + HST per hour for this service.
• Please ensure that pump and skimmer baskets are kept free of debris.
• Winter cover and accessories must be left out for our crew. Missing or unsuitable parts will be replaced and billed.
• Homeowners are responsible for turning off timers for pumps and pool lights, failure to do so may result in damage to your equipment.
• We do not close or winterize irrigation or solar systems.
• Pool lights will be sunk underwater (where applicable). Please contact our office for further details or any questions.
• Please advise if leaf nets are to be installed as this is a chargeable service. Contact our office for further details or any questions.
• Please report within 48 hours any broken water bags or winter cover adjustments. Water bags will be replaced and billed. Prompt notification is necessary otherwise our regular service rates will apply.
• Chlorinators/ Brominators that have been disconnected MUST be stored where they will not freeze.
• It is recommended that the power breakers pertaining to any pool equipment be turned off after closing.
• Mayfair will email you the Friday prior to your selected closing week to advise which day we are coming out to open your pool. It is the homeowners responsibility to keep track of their booking details.

ATTENTION TORONTO/AURORA RESIDENTS

In order for Mayfair Pools to comply with the City of Toronto and City of Aurora Wastewater Discharge By-Laws, extra measures must be taken.
 
CHLORINE/BROMINE POOLS – an extra charge of $25 + HST will be applied to neutralize the
water being pumped (the by-law states levels must not exceed 0.01 mg/L)
 
SALT POOLS – as salt water cannot be neutralized and the by-law states the acceptable level of salt in wastewater is zero, we have to deal with lowering the water in a different way.

The Solution: The homeowner can lower their own water level, prior to us arriving for the scheduled pool closing.
To do this, you can use a submersible pump and drain it into a laundry tub or toilet. This would need to be done a couple of days before we arrive to allow enough time for the water to drain 2-3 inches below the return face plates. Water can be drained to your own property. However, salt water can be destructive to plant life and kill grass and plants. As well, the water must not be allowed to flow from your land onto any street, sidewalk or neighbouring property. If you have any questions, our staff would be happy to speak to you. Your business is very important to us, thank you for taking the time to review this important information.Our goal is to execute a smooth closing and opening of your pool.
If you have any concerns, our staff would be happy to address them.