IMPORTANT INFORMATION

Thank you for taking the time to carefully review this information for a seamless closing experience.
Please book early as space is limited!

POOL CLOSING 2022

Unfortunately, we cannot accommodate a specific time/date request, nor will we be able to tell you at what time the crew will arrive. Every pool is different, and we are unable to guess as to how long each closing will take. It is not necessary for you to be at home while our crew closes your pool; however, please ensure that any pets are inside and that you have picked up after your pets. Please also ensure that you mark your closing week on your calendar and that we have a valid email/ daytime telephone number for you. We will contact you with a reminder and date the Friday before at the contact information provided. If you haven’t heard from us, please check your junk mail folder and or voicemail. It is your responsibility to follow up and ensure that you are prepared for our arrival.

We understand that the weather can be unpredictable and that you may want to change your pre-booked closing. We will do our best to accommodate any requests; however, changes will be accommodated only if space the week you’re requesting is available. Should you wish to cancel your closing, a minimum of 14 days notice is required. Cancellations requested with less than 14 days notice will be subject to a $225.00+HST cancellation fee.

  • Please ensure crews have access to your pool (gates unlocked or code provided), all pool equipment and a water supply ( garden hose ). If access is restricted we will have to reschedule your closing crew to our next available week and a fee of $79.00 + HST will be added.
  • Any pool features present ( waterfalls, deck jets, second skimmers etc…), not included on your booking form will be winterized and additional charges will apply.
  • Please ensure that your pool is clean and the water balanced the week prior to your closing. Pool vacuuming is not included in your closing package. If you would like to schedule this prior to your closing, please call our office to book. Should your pool have excessive leaves and debris, we will vacuum and bill $129.00 + HST per hour for this service.
  • Please ensure that pump and skimmer baskets are kept free of debris.
  • Winter cover and accessories must be left out for our crew. Missing or unsuitable parts will be replaced and billed.
  • Homeowners are responsible for turning off timers for pumps and pool lights, failure to do so may result in damage to your equipment.
  • We do not close or winterize irrigation or solar systems.
  • Pool lights will be sunk underwater (where applicable). Please contact our office for further details or any questions.
  • Please advise if leaf nets are to be installed as this is a chargeable service. Contact our office for further details or any questions.
  • Please report within 48 hours any broken water bags or winter cover adjustments. Water bags will be replaced and billed. Prompt notification is necessary otherwise our regular service rates will apply.
  • Chlorinators/ Brominators that have been disconnected MUST be stored where they will not freeze.
  • TORONTO/ AURORA SALT WATER POOLS - It is the homeowners responsibility to lower the water level to the appropriate winterizing level ( 2-3” below return jet/ faceplates ) prior to our crews arrival. Pools not lowered will be rescheduled to a later date based on availability and a fee of $79.00 + HST will be added. For more information, please visit www.toronto.ca/water/swimmimgpools or www.aurora.ca
  • TORONTO/ AURORA CHLORINE and BROMINE POOLS – It is Mayfair’s responsibility to comply with current by-laws and regulations, including neutralizing the sanitizer content in your pool when discharged. An additional fee for neutralizers of $49.00 + HST will apply to pools in these areas.
  • It is recommended that the power breakers pertaining to any pool equipment be turned off after closing.
  • Mayfair will email you the Friday prior to your closing week to advise which day we are coming out to close your pool. It is the homeowners responsibility to keep track of their booking details

POOL OPENING 2023

Thank you for taking the time to carefully review this information for a seamless opening experience. Unfortunately, we cannot accommodate a specific time/date request, nor will we be able to tell you at what time the crew will arrive.
Every pool is different and we are unable to guess as to how long each opening will take. It is not necessary for you to be at home while our crew opens your pool; however, please ensure that any pets are inside and you have picked up after your pets. Please also ensure that you mark your opening week on your calendar and that we have a valid email/ daytime telephone number for you. We will contact you with a reminder and date the Friday before at the contact information provided. If you haven’t heard from us, please check your junk mail folder and/ or voicemail. It is your responsibility to follow up and ensure that you are prepared for our arrival.

We understand that the weather can be unpredictable and that you may want to change your pre-booked opening. We will do our best to accommodate any requests; however, changes will be accommodated only if space is available the week you’re requesting. Please book your opening a minimum of 2 weeks before a special event to ensure you’re up and running. Should you wish to cancel your prebooked opening, we require a minimum of 14 days notice, refunds will be issued for the difference between a close only and the package price paid plus any additional services prepaid. Bookings cancelled within 14 days of your scheduled opening are subject to a refund as described above less a $225.00+HST cancellation fee.

  • Please ensure crews have access to your pool ( gate unlocked or code provided ), all pool equipment is left out and a water supply ( garden hose ) is available. If access is restricted or equipment isn’t available, we will reschedule your opening crew at the first availability and a fee of $79.00 + HST will apply.
  • Any pool features present ( waterfalls, deck jets, second skimmers etc…), not included in your booking form will be included in the opening service and additional charges will apply.
  • Power breakers inside your home must be turned on and ALL pool equipment must be left out to assist in leaving the circulation system running. Equipment includes baskets, return/jet fittings, chlorinators/brominators, salt cell, vacuum supplies, diving board and bolts, ladder etc. and anything stored indoors for the winter. Return visits due to equipment not being left out are subject to a charge of $129.00 + HST.
  • The garden hose will not be left running to fill the pool. It is the customer’s responsibility to ensure the water level has reached the appropriate operating level. For clarification please call or email the office. Our staff is happy to assist.
  • The vacuum hose may be left in the skimmer to assist in starting the pool and should only be removed when the water level has reached the appropriate operating level. If we are unable to start your system on opening, the reason and advice for next steps will be left on our door hanger or you’ll be contacted by the office. Return visits to start up pool once appropriate water level is reached is not included and may be subject to additional charges.
  • Service calls and repairs are not completed at the time of opening services. If you have been advised that a service call is required, please call the office directly to schedule. **Only the office can schedule a service technician to complete necessary repairs after opening is completed.
  • Leaves and debris from the top of your winter cover will be placed in paper yard waste bags and left either at the curb or side of your house for disposal by the customer. We do not take them away.
  • Mayfair opening crews cannot move / store your cover inside your home, shed or garage. The cover will be left for you either on the pool deck or at the side of the house.
  • SALT WATER POOLS – Salt cells / chlorine generators will not be turned on/plugged in. Do not turn on until the manufacturers recommended salt level/ temperature have been met. Please call our office for assistance.
  • Mayfair Pools does not turn on or start heaters. Due to regulations by the Technical Safety & Standards Authority, only the homeowner or a licenced gas technician can do so. If a spring heater service has been requested, the gas will be turned on at that time. The heater technician will clean, inspect and fire your heater to test functionality. They will not leave the heater running. The heater company will call/ email you directly to advise the date they will come to service your heater. The heater company does not complete any necessary repairs. They, or Mayfair, will advise if there is an issue that requires attention. Please contact the Mayfair Pools office to schedule.
  • Opening and vacuuming crews do not turn on, program or test lights or automation systems. If this is required, a System Set-Up may be requested. Additional service rates will apply.
  • Mayfair will email you the Friday prior to your selected opening week to advise which day we are coming out to open your pool. It is the homeowners responsibility to keep track of their booking details.

2022-3 OPENING/CLOSING INFORMATION & PRICING

Close/Open Package - $969.00 + HST

Package Includes:

  • Close 2022
  • Open 2023
  • Water balancing – not included

*Please see our IMPORTANT INFORMATION above for additional details.

*Discounted*

& Reserves your spot
for Spring Opening!

2023 Open Only - $499.00 + HST

Service Includes:

  • Pump water and debris off of your winter cover
  • Brush and treat cover with Dazzle Cover Cleanse (where applicable)
  • Fold cover and water bags (where applicable)
  • Cover will be left outside to drain – unless advised otherwise
  • Remove plugs and winterizing accessories
  • Re-install circulation fittings and baskets
  • Water Features are not included in this price and are charged separately
  • Apply opening chemicals, up to 3kg of shock is included
  • Start system – IF POSSIBLE. Return visits may be required and may be chargeable
  • Safety covers are given up to a 30-minute trash vac
  • All return visits may be subject to additional charges

*Please see our IMPORTANT INFORMATION above for additional details.

2022 Close Only – $499.00 + HST

Service Includes:

  • Lower water to appropriate winterizing level * Does not apply to Toronto/Aurora Salt Pools
  • Remove circulation fittings and deck equipment
  • Winterize plumbing lines and filtration equipment
  • Install plugs and winter accessories
  • Water Features are not included in this price and are charged separately
  • Apply closing chemicals, up to 3kg of shock is included
  • Install winter cover and/or water bags

*Please see our IMPORTANT INFORMATION above for additional details.

Weekly Maintenance - $95.00 + HST

Service Includes:

  • Scrubbing the waterline
  • Scooping the surface debris
  • Vacuuming pool floor & slopes
  • Emptying baskets & cleaner bags
  • Backwashing filter
  • Water analysis & product application
  • Chemicals not included – charged separately
  • Separate spa, add $10 per week
  • Only our products are applied to the pool/spa

 

Weekly Chemical Check - $75.00 + HST

Service Includes:

  • Emptying baskets & cleaner bags
  • Backwashing filter
  • Water analysis & product application
  • Chemicals not included – charged separately
  • Separate Spa, add $10 per week
  • Only our products are applied to the pool/spa
Mobile Water Analysis – FREE when $100 of product is purchased/delivered

Service Includes:

  • Water analysis & emailed recommendation
  • Chemicals not included but will be provided and invoiced
  • Available as a re-occurring or as-requested service
  • $24 for Markham and Town of Stouffville
  • $29 for other locations within our service area
Heater Service - $199 + HST (If booked in Spring)
Heater Service $149 + HST (If booked with Close)

Service Includes:

A licensed gas technician will dismantle the cabinet to vacuum out the heater, such as the burner tray, inspect the flame, check the wire connections, etc. and start the heater.

It will be left off when completed, but will be ready to use at your convenience.

Request is submitted once system is running.

Required parts or repairs are not included.

Closing Vacuum - $129 + HST (60 minute minimum, then charged by the hour)

Service Includes:

A maintenance crew will vacuum debris from the floor and slopes of the pool prior to closing. 

 

System Set Up - $140 + HST

*** Not Included In Opening

Service Includes

  • Program automation & timers
  • Overall system check-up (incl. lights)
Spring Salt Delivery - $70 + HST

Service Includes

  • Test salt level & add the appropriate amount
  • Salt is charged extra at current rate.
Filter Cleaning

Service Includes

  • Sand Filter - $125 + HST
  • Cartridge Filter - $185 + HST (Cartridges are taken away to be cleaned and returned once completed)
  • Product cost not included